More on Face To Face: Making Social Local

PGi recently sponsored several events during South by Southwest in Austin, TX, aka SXSW. PGi CMO Jackie Yeaney wrote about her experience on the Fast Company website, in the blog Making Social Local at SXSW.

Notable quote from Jackie: “Truth is, even though the typical SXSW attendee loves meeting in the social space, they can’t escape the fact that humans need to connect in the real world.”

Jackie Yeaney (far right) with local Austin “digerati” at SXSW

In my recent blog Thumbs Up or Thumbs Down: Face to Face Meetings, I said that meeting in person will never go out of style. What I realized from Jackie’s article, along with my own experiences in social media and with collaboration technology, is that these products can make my face to face meetings better. How? By keeping the personal connection alive. And that is a big advantage of virtual meetings. Of course, the main goal is to get work done, but they also help you maintain those personal connections that live in the offline world.
 

 

 

The Multitasker Risks Embarrassing Moments: Not just an American Phenomenon

Being that I am guilty of multitasking myself and indeed have had some embarrassing moments of my own due to my lack of focus on a conference call, I got comfort in knowing that I am not alone. In fact, I discovered that this is an issue that spans the globe per a survey conducted by our Australian PGi office. The International Business Times featured the results of the survey in the article: Multi-tasking Aussie’s risk embarrassing moments during concalls.

And adding to my list of “conference call calamities”, the Aussies have made some excellent comical blunders:
• “Speaking to the cat before realizing the line wasn’t muted”
• “Having a private email pop up when the boss was behind me during a web conference”
• “Yawning loudly then realizing I wasn’t on mute” But there is hope for us serial multitaskers. Joanne Rigby, Marketing Director of the PGi Australian operations, offers some valuable advice on appropriate conferencing etiquette for both those involved and the meeting organizers, like tips for staying engaged and being organized. I for one, will take heed.

 

Tips For The Overbooked Soul

Sound familiar?

The Overbooked: Doesn’t know how to say no to a meeting invite so they attend them all. And are late to them all! The Overbooked generally greets team gatherings with ‘Sorry, I had a meeting that ran late … ’’

Are you an Overbooked Soul? Keep your priorities list right in front of you, every day. Before you accept a meeting, answer these questions:

– Is this meeting in line with my priorities?
– Does attending this meeting advance the project?
– Do I understand why I was asked to participate, and am I the right person to represent at this time?

If you can answer all three questions YES, then that’s a clear “accept”.

If you are answering yes to every meeting anyway, perhaps it’s time to revisit your priorities – you’ve clearly got a lot going on and might be running the risk of spreading yourself too thin.

In regards to perpetually running late, try these tips:
– Schedule meetings with a 10 minute break in between.
– Block off 15-30 minutes at the end of meetings where you think you’ll go over so you don’t get overbooked.
– With 15 minutes left in a meeting, make a point to be a Timekeeper and let people know that you have another meeting to attend.

There you have it – some tips for you, Overbooked Soul, to manage your calendar a little more effectively. Remember, every minute is precious!

Have more tips for the Overbooked? Post them here!

 

Thumbs Up or Thumbs Down: Face to Face Meetings (Say What?)

Yes, I work for a company that sells technology that allows people to skip face to face meetings. Products like web conferencing and the mundane conference call are amazing tools to help get things done. But I’ll always give a big thumbs up to face to face meetings.

In the era of twitter, facebook updates, and email dependence, even picking up the phone may seem outdated. But the current environment actually makes those face to face meetings more meaningful, as discussed in a recent article on Web Worker Daily called Why Face to Face Meetings Still Matter.

For the average information worker, web conferencing can help bridge the gap between the faceless conference call by adding interaction, a visual component, and even a face via webcam. For me, it’s a critical part of my toolset in getting my job done. But there are always time when I want to talk to someone directly, and feel it’s worth it to walk down the hall or even get on a plane.

As a meeting expert, I know there are times to rely on technology, and times to look someone in the eye.

 

10 Tips: Making the Most of the All-Day Meeting

There you are, sitting in your cube, minding your own business, when all of the sudden it hits you – (cue dramatic music) – an invite to the dreaded all-day meeting.

Let’s be honest, it’s pretty rare that an entire day needs to be devoted to a single subject. Yet sometimes solving complicated problems requires extended periods of brainstorming, especially when there are a lot of cooks in the kitchen.

So how do you make the all-day meeting a worthwhile and productive experience? Here’s a few tips:

1. Build an agenda, but be flexible. There’s more tangents in all-day meetings than geometry, so prepare for them. It’s good to allow free-flowing conversation, but remember that you’re in control and have every right to reel it back in when it’s not productive anymore.

2. Set meeting rules up front. No laptops. No Blackberries. If you have to take a phone call, please excuse yourself. And so forth. It can be helpful to announce up front that you’re the moderator and you’re “not being mean” when you cut someone off.

3. Make it fun and entertaining. This can make or break the all-day meeting. The key is to make participants forget they’re working at all. Bring in an eccentric guest speaker. Play a game. Change locations. Use props. Give away prizes. Show movie clips to illustrate a point. Tell a joke. Be willing to embarrass yourself. Your audience will appreciate it.

4. Get participants involved. Ask questions regularly. Arrange seating ‘in the round’. Get others to present or take notes on a whiteboard or easel. Break participants into groups for brief activities and allow them to present their thoughts. Like the web, there’s always more value in user-generated content.

5. Avoid ‘death by Powerpoint like the plague. If you need to use slides, use the 10-20-30 rule – No more than 10 slides, no longer than 20 minutes, and fonts no smaller than 30 points.

6. Change it up. Try not to stay on any one activity for more than 60 minutes, and limit one-way presentations to no more than 15 minutes. If it makes sense to shuffle locations or seating arrangements, do it. Whatever gets the blood flowing.

7. Feed them. Something ‘bad’ they wouldn‘t order themselves. Like pizza. Prepare for any vegetarians and sweet tooth’s. And have an ample supply of caffeine on hand.

8. Set aside time for breaks and catch up. It’s inevitable people have other things going on, so set aside ‘email breaks’ in the morning and the afternoon. Not too long though – 15 minutes is plenty.

9. Consider a moderator. This is especially important if the meeting includes folks above your pay grade. It’s hard to tell your boss, much less your boss’s boss, that they have taken the meeting down a rat hole and it’s time to, well, shut up. A moderator can keep things on track without fear of offending someone you probably shouldn’t.

10. Consider an off-site location. Nothing says ‘worthwhile event’ to your participants like going off-site, even if it’s across the street. Off-site immediately legitimizes your meeting and frees the team of ‘drive-by’ distractions that are commonplace in the office.

There you have it. Now go get back to that meeting!

 

5 Questions to Ask When Choosing a Meeting Provider

The web meeting (aka web conferencing) market has continued to experience 25% plus growth over the past year despite the global recession. More and more people are turning to virtual meetings to cut costs, increase efficiency, and enhance productivity.

With demand comes supply, and a flurry of new providers have appeared on the horizon. So when it’s time to choose the right tool for your business, how do you ensure a proper fit?

Ask yourself these questions:

1. Do they provide just technology, or do they help me have better meetings?
Just because you have the right technology doesn’t necessarily mean your meetings will be any better. Look for a provider who can provide expertise like how to set agendas, meet remotely, or how to avoid embarrassing meeting moments – knowledge that helps you have fewer, better meetings.

2. Does the provider serve businesses like mine?
Conferencing solutions come in all shapes and sizes, from a few people chatting on the phone to sharing documents online to immersive collaboration environments. Ensuring the provider serves businesses of the same size or in the same industry gives you confidence they have the relevant experience you’re looking for.

3. Is their solution reliable?
Nothing kills a remote meeting like poor sound quality, clunky interfaces, or lack of compatibility (required plug ins, browser limitations, etc.) The technology you use reflects on you and your business, so be sure to validate potential tools with trials or through peer reviews.

4. Do they provide choice?
While most meeting technology is very similar, subtle features or accessories can make a big difference. Mobile apps, required Flash/Java downloads, and whether or not you have administrative rights to install new tools on your computer are just examples. Consider a provider that can offer multiple brands and make a recommendation based on your specific needs.

5. Are they always accessible?
Nothing is perfect, but when something does go wrong it’s important you have access to support quickly before the meeting falls apart. This is especially important for sales presentations or investor calls. Look for a provider who gives you several ways to get help. For example, www.pgibettermeetings.com provides access through email, phone, and live chat.

If you’re struggling finding a provider, visit www.pgi.com and chat with one of our own meeting experts.

Happy Shopping!

 

Great Meetings from History

At PGi, we take pride in being able to provide the tools to make meetings great. This got me thinking about great meetings from history and wondering what exactly made them so great. Was it the topic? The participants? The location? I decided that this may be an excellent blog series, picking a new meeting from history, either fictitious or real, and dig into what made these meetings great. How can the elements from these great meetings be emulated?

Maybe it is because I am in the middle of a book that takes place in Paris during WWII, Sarah’s Key, for my book club. The image of Roosevelt, Stalin and Churchill came to mind when I thought about great meetings of history.

For those that need a history refresh of the Yalta Conference, the meeting took place Feb 4th – 11th in 1945 in the Livadia Palace near Yalta and was intended to re-establish the nations of war-torn Europe. OK participants: three of the most powerful men in the world. Topic at hand: let’s just say I was glad I did not have to help figure that conundrum out. And location, well maybe not so important but it did seem to be central for the parties, or at least the eastern and western representatives. Each of these powerhouses had their own agenda: Roosevelt asked for Soviet support in the U.S. Pacific War against Japan, specifically invading Japan; Churchill pressed for free elections and democratic governments in Eastern and Central Europe (specifically Poland); and Stalin demanded a Soviet sphere of political influence in Eastern and Central Europe, an essential to the USSR’s national security strategy.

Although the motives weren’t entirely met for each party, the three ended up agreeing to terms making the meeting a success. What were the factors that led these three powerhouses to put political differences aside and focus on the task at hand? Disagreement was not an option perhaps. Assumptions can be made about these three coming to an agreement: a strict agenda, an end goal was defined, and time parameters were established. Why should our meetings today be any different? Whether virtual or in person, these best practices would make any meeting more meaningful and successful.

 

Tips For Dealing With the Mobile Meeter

Remember the Mobile Meeter? 


2. The Mobile Meeter: The Mobile Meeter thinks nothing of conducting or attending meetings in the airport lounge or in the carpool line. Two keys to a successful Mobile Meeter: 1) having conference details handy in an Outlook Calendar so they can quick-dial into a meeting and 2) having a clear understanding of how to self-mute background noise. Beware of the overzealous Mobile Meeter who does not mute in the bathroom. Ick! Germs!

You saw some great tips on managing the Mobile Meeter (MM) above. Here are a few more:

- Make it easy for your MM to dial in. If your MM takes calls on their iPhone, make sure to put the phone number and passcode in the body of the meeting invite in addition to the “Location”. When your MM opens their calendar invite where the dial-in info is in the “Location” section, they can’t click to dial. They are forced to write down the info and hand key it in. If you put the dial info in the Body, the click-to-dial works just fine.

- Hey You, MM! Use a Noise Canceling Headset! For all you MMs out there… Invest in a noise-canceling headset so background noise doesn’t get in the way of your message. There are a number of fantastic noise-canceling Bluetooth headsets that will make it seem that you’re in a closed-door conference room. I’ve used the BlueAnt Z series, Jawbone series, and Plantronics Voyager series, and loved them all for different reasons. My personal fave remains Jawbone 2 by Aliph, which wins on style, comfort, and most importantly – “taking a call while driving in the car with the windows down and not sounding like you’re in a tunnel” challenge.

- Toolbox Reminder: Use Your Mute. Remind everyone at the beginning of every meeting how to mute their line, and ask that they do when they are not speaking. If you find this doesn’t fix the situation, you can always mute-all as the meeting owner and ask participants to “un-mute” themselves as needed.

There you go – a few tips to help manage the ever present Mobile Meeter. Got more tips? Please share them with us!


*To check out the other “Meeting Personalities”, read our CMO Jackie Yeaney’s blog post on Fast Company.

 

Thumbs Up or Thumbs Down: Telemedicine

The healthcare system in the US continues to stay in the spotlight. One offering, called telemedicine, is seen by many as a way to extend choice to patients who live in rural communities or professionals who are too busy to schedule doctor appointments.

In the video “A New Kind of House Call” on CNN.com, you can see a reporter meet with a doctor over a web conference and visit a telemedicine center located in a Wal-Mart.

Telemedecine: Coming to a laptop near you

Although I’m accustomed to using conferencing technology for work meetings, I like the idea of being able to meet with my doctor this way as well. It’s hard for me to get away from work during the day for a visit, and often put off going to the doctor for something that seems minor. And don’t get me started on the long wait past my scheduled appointment time!

For many people, however, telemedicine is not just a convenience – it’s a lifeline. For those who live far from a doctor’s office or hospital, connecting with remotely with a doctor may the only feasible option for some people.

I give telemedicine a thumbs up- though meeting a doctor via conferencing certainly has its limitations, it seems a viable option for expanding coverage and choice for patients.

 

Help, I have too many meetings and can’t get anything done!

Ever wonder where the day goes? You’re running in and out of meetings – you’re on the phone for 8.5 hours of your 10 hour work-day – you have a list of action items that you can roll down the length of the hallway. What do you do?
Here are some tips for getting stuff done:
1) Block time off in your calendar for the “doing”. There’s no use having meetings if you can’t action on them. Be flexible in moving things around if you need to, but make sure you continue to prioritize a certain number of hours per week to DO.
2) Leave the office for a few hours. Try a cafe, the library, the park, home, a hidden conference room – go somewhere where people can’t knock on the door and “grab you for ten minutes”, which innevitabley always ends up being 25 minutes.
3) Consolidate meetings. You’ll need to make sure you publish an agenda and moderate the meeting closely, but try to consolidate meetings when you can when the same people are involved.
Have more tips for getting stuff done? Share them here!