Author Archives: Trisha Zimmerman

Trisha Zimmerman
I’m Trish Zimmerman, Senior Communications Manager, with more than 12 years experience. In addition to communicating with our employees and clients, I use surveys to gather information from our clients about their own conferencing experiences. With our their feedback, I work with our Service Quality Department to help Moderators use conferencing more effectively. To talk about your own experiences and how you can enhance your communications, please contact me at

Telecommuting With Direct Reports – One EVP’s Perspective

A recent study found that 47% of employees do not work in the same office building as their manager. Michele Dobnikar, EVP of Global Customer Care for PGi, knows what it‚Äôs like to manage employees she rarely sees. She manages a global customer care organization of 500 employees spanning the east to west coasts as well as oversees a $60 ... Read More »

Virtual Teaming Breaks the Office Mold


There are many ways that workplaces are going green, and one of the biggest is telecommuting. From 1980 – 2009, the percentage of employees working from home has grown 86%. Along with this remote work rise, more and more virtual teams are being born. When I first heard of virtual teams, I wondered how anyone could manage employees effectively when ... Read More »

Technology Got You Down? Let Simple Conferencing Pick You Up

When it comes to new technology, I am one of the last to adopt the latest advances. I still love handwritten notes, birthday cards sent through postal mail and books printed on paper.  Each of these things helps me feel more connected to the person or story with which I’m interacting. The electronic versions of these activities simply don’t have the ... Read More »

Why This “Old Lady” Loves PGi’s Conferencing Products


As the mother of a tween boy, I feel like I’m always battling the technology monster. I have an affinity for eye contact from kids, and over the past couple of years, I’ve watched my son’s friends communicate less with their eyes as they became more social through technology. I know they are not looking at my house slippers because ... Read More »

Don’t Let Your Call Get Hijacked: Follow These Stay Safe Tips for Conference Security

Ever since I was a college student interning at PGi, conference call security has been a big deal. Before my interview, I signed confidentiality forms in the unlikely event that I would overhear client information while walking by our Operators on calls. Of course I didn’t hear anything, but that form spoke a very loud message that I did hear: ... Read More »

Let’s Get Personal and Stop Email Overload

As a Communications Manager at PGi, I‚Äôm passionate about writing but not when it comes to day-to-day communications with my co-workers. My Outlook inbox fills up daily at an alarming rate. That‚Äôs why I‚Äôm a big proponent of picking up the phone and calling my co-workers when I have a question or need to briefly discuss something. At the same ... Read More »

Mobile Usage Continues Its Momentum


At the movie theatre recently, I saw an ad to download a coupon for a free small popcorn from my mobile device. Bummer for folks who didn‚Äôt have a smart phone; they paid full price, but I only paid for the Coke. It seems everyone is cashing in on mobile these days ‚Äì and for good reason. By 2014, mobile ... Read More »

Online Meetings Can Help You Find Your Work/Life Balance


It seems we‚Äôre constantly bombarded with shiny new toys that promise to make our lives easier and more productive. In a study from the Business Insurance Quotes of workers from various countries, Americans were hailed as the most productive workers. But at what cost are we producing more hours at the office? My entry into the virtual world and adaptation ... Read More »

Video Conferencing Can Make Parent/Teacher Meetings a Breeze

As I finish back-to-school shopping, I‚Äôm reminded that the first parent/teacher conference is right around the corner. I always feel a tiny pang of nervousness before sitting down with the teacher in those too small chairs. That early conference seems to set the tone for the rest of the year. There‚Äôs always so much to cover before another parent is ... Read More »

Back to School With iMeet

I‚Äôm a pro when it comes to back-to-school shopping, yet I‚Äôm still surprised by some of the things elementary students are required to have. I made three stops looking for Post-It Notes 2 7/8‚Äù x 2 7/8‚Äù 100 count, not to be confused by the 3 x 3‚Äù Post-It Notes in 90 count. Ahhh, the flurry of back-to-school shopping: shoes, ... Read More »