Ever since I was a college student interning at PGi, security has been a really big deal. Before my interview, I signed confidentiality forms in the unlikely event that I would overhear client information while walking by our Operators on calls. Of course I didn‚Äôt hear anything, but that form spoke a very loud message that I did hear ‚Äì PGi takes no shortcuts when it comes to protecting our clients‚Äô information.
That‚Äôs why we don‚Äôt post our GlobalMeet country access codes on our PGi support site. While this creates ill will among some of our clients, it‚Äôs just simply too risky. Hackers are ready to torpedo the security of our clients‚Äô calls, and resolving fraudulent usage is very time consuming and inconvenient.
Rosalie Campbell, Telco and Fraud Manager at PGi offered this insight: “It is¬†challenging when so many customers post their information online. We see customers post dial-in numbers and passcodes, along with their information. Even if the passcode is no longer valid, a fraudulent user may have enough information to impersonate the user and gain access to their account. With the dial-in number, they can also spend as much time as¬†needed to find passcodes that are valid.”
So, what should you do when you‚Äôre ready to host a global call but can‚Äôt find local access numbers? Read the rest of this entry »