Your physical working environment sets the tone for virtual meetings. Are you making that first online impression count? In this blog I’ll share 7 ways savvy sales reps can use their physical environment to improve online meeting performance.
Over 70% of industry average organizations don’t maximized their use of video conferencing technology, according to Aberdeen. Want to make sure you’re not one of that group?
On the morning of February 20th, 1962, millions of Americans collectively sat on the edge of their seats in anticipation of one man’s exploration
into the great unknown. Within a tiny cramped space capsule that was as aesthetically pleasing as a garbage can, astronaut John Glenn embarked on a journey to renew America’s national morale and hope during a time of Cold War when the nation desperately needed a hero. Fifty years later, we embrace this anniversary by remembering Glenn’s amazing feat and by exploring the revolution in technology that has given rise to today’s mobile world.
Back in 1962, the general public first learned of Glenn’s successful mission either through a transistor radio, a telephone tethered to the wall, a newspaper or if you were fortunate enough – a television set with four channels. Forget an alert from the Huffington Post popping up on your mobile phone or a tweet posted by your favorite reporter as you casually stroll through the grocery store. Smart phones were still decades away from invention and the Internet was completely unknown.
Today, an occasion as momentous enough to make the history books would be viral worldwide in a matter of seconds. With mobile phones now being more numerous than the world’s population, it’s almost unheard of these days to not be connected. Digital Nomads are becoming increasingly popular and it’s not so far-fetched to think that one day we might be plugging away on our laptops while we board a spaceship of our very own. Just saying – you never know.
We are proud to announce that Frost & Sullivan, a global leader in research and analysis, has recognized PGi as their 2011 Product Line Strategy Award winners. This prestigious award recognizes PGi’s accomplishments in delivering industry-leading products and solutions that advance videoconferencing software as a service.
iMeet and GlobalMeet were designed with the user in mind and above all, to provide a service that brings simple, personal and mobile video meetings to anyone, anywhere. As Frost & Sullivan Principal Analyst, Ronald Gruia, states, “PGi is perfectly positioned to be the provider of choice in an already growing segment of the videoconferencing hosted services market: desktop videoconferencing.” Coming from a highly regarded firm who uses our products every day, we couldn’t be more thrilled.
Please take a minute to celebrate with us and view this video from Frost & Sullivan’s Vice President, Rufus Connell:
Have you ever accidentally spaced out during a meeting and missed hearing an important decision or action item? Or r
eturned to your desk only to find that the notes that you took really don’t make a lot of sense? If so, you are not alone. Most of us have sat through a meeting either thinking about the next meeting, daydreaming, doodling, or furiously writing down everything only to find out later that we’ve missed essential information.
Meetings are meant to be collaborative discussions that often result in takeaways for most parties involved. Instead of having 15 different sets of individual notes, why can’t note-taking be collaborative? With iMeet, it is. Recently integrated, iMeet now comes standard with Evernote. Now, notes can be taken simultaneously by everyone directly in the meeting. No more shouting over the cube wall asking Gary if he remembers what that due date was. With iMeet, everyone’s ideas, questions, assignments, and decisions are captured all at once.
Plus, instead of shuffling through your briefcase searching for that one piece of crucial project information at a client site, iMeet’s meeting minutes go wherever you go. They can be accessed anywhere, by any device.
Simple. Personal. Mobile. This is the story of how one company forever changed the world’s meetings.
Greetings from Singapore! Today I find myself in one of the world’s smallest but strongest countries in our global economy. Singapore has been a welcomed stop on my yearlong journey to PGi’s EMEA and APAC offices. Nowhere on earth can you find a higher concentration of 5-star shopping, gourmet street food, or award-winning gardens.
Squeezing in some work on the bus to Singapore.
Since we arrived last week, we’ve greatly appreciated how easy it is to work here. Not only do I have an office to work in, but the internet is excellent, cab fares are reasonable, air conditioning abounds and cell reception is close to perfect. Some might call it a Digital Nomad’s paradise.
But if you’ve ever worked outside the office, you know that internet and AC aren’t the only things you need to make remote working a success. It takes the right personality and most importantly, your team’s support.
While in Asia Pacific I’ve relied heavily on my team in Austin, TX and Atlanta, GA to help make the most of my time overseas. I’ve realized that these teleworker accommodations are not “built-in” to most teams; instead they are learned through experience.
With the rise of the mobile workforce, it’s a rare occurrence to have your entire team in the same office. So instead of offering tips for the aspiring Digital Nomad this week, I’m gearing today’s post to those in the traditional office setting, who work alongside their remote colleagues.
Here are five ways to make your remote colleagues feel part of the team and keep business moving at the speed of light.
Be Human. Instead of dialing your remote team members in via Blackberry speaker phone, include them as if they were there to join in person. Find a room where you can get the whole team on webcam and make sure the microphone is strong enough to pick up everyone’s voice. Nothing has made the distance fade faster, than a good video conference with my team.
Be Mobile. Set your teleworkers up for success by working with productivity and conferencing tools that accommodate a mobile work environment. Whether it’s a teleworker, home office employee or team member in the field, having the ability to respond to a ticket, view a presentation on a web conference app or dial into a meeting on the fly can be the difference between a successful remote working experience and a failed attempt.
Be Global. If your team is separated by a 13 hour time difference, when is the best time to schedule a meeting? Trick question! Although there is rarely an ideal time to meet when your half-way around the world, the show must go on so respond to your remote workers’ emails first and schedule meetings during hours when they are most likely awake. Your team can quickly resolve small issues over email and use any overlap time to collaborate “in person” via video as opposed to week-long email chains. You can also accomodate your remote workers by ensuring global dial-in details are in the meeting request or better yet, work with meeting solutions that offer VoIP or global dial-in/dial-out options.
Be Inclusive. Nothing’s worse than being on the other end of a conference call and having no idea who’s talking, what they just said or why everyone is laughing. Remote workers can feel as if they are a thousand miles away, so make them feel welcome by ensuring everyone speaks clearly, one person at a time, and side-conversations are kept to a minimum.
Be Social. Bring your remote workers into the conversation by asking them how they’re doing, make sure they have an opportunity to add to the discussion and don’t forget to fill them in on the latest office happenings or inside jokes. Although these tips might appear trivial, I can assure you they will make for happier, more satisfied and productive remote workers.
Is your team “geographically diverse?” What advice would you give to those new to working with a remote team?
With so many tools available to connect with anyone, anywhere, there are many options to build trusting relationships online. Buyers trust online relationships more than ever, according to this eMarketer study.
Here are five tips to help you make sure you’re doing it in the right way:
If there is one thing I love more than travel, it’s shopping for travel.
Lately I’ve been enthralled with the overflow of tech gadgets and travel products recently released into the market. As a fine purveyor of almost all things, I enjoy researching what’s new for the avid traveler and will occasionally allow myself to dream of life-made-easy with clutz-proof netbooks, noise-cancelling ear buds and microscopic GPS devices.
Special “teleworking” titles need not apply, according to InfoTrends, almost all knowledge workers have an element of travel within their day and with technology trending toward mobile, global and social, you can work from almost anywhere. Dial into a conference from the car? Sure thing. Finalize a presentation from the airport? That’s an easy one. Send that final email before take off? Please.
But even with the rise of a mobile workforce, working on the go is anything but easy. Even with calling ahead to confirm the WiFi, charing up your devices overnight and backing up your data, it takes a minor miracle for it to actually come together. That’s where technology and good design come in and cash in on our quest for faster, smaller, smarter… and if possible, cuter.
What’s on my Digital Nomad wish list? Just about everything on CNN’s 10 Best Travel Products for 2012 , especially their laser keyboard, loose-leaf tea cup, water bottle with built-in purifier and laptop-bag-of-the-future that will charge your gadgets en route to your next destination.
You probably know what it’s like to have a meeting that makes you feel worse after it’s over, as though you’ve accomplished less for attending than if there had been no meeting at all. You aren’t clear on your next steps, attendees are frustrated, communications were cloudy, tense, or worse, or maybe even some of the primary stakeholders weren’t even in attendance.
How do you overcome what just happened and preserve relationships? Do you meet again, continue to take up more valuable time, or suffer in silence with questions and confusion, potentially delaying projects and eroding relationships?
Communicate, but don’t challenge
If you are encountering a person in a meeting who demonstrates behavior patterns that are perpetually distracting or disruptive, it’s not usually the wisest idea to challenge him or her directly as this will typically place them in a defensive posture and tends to escalate matters. However, not addressing the issue at all can be frustrating for the rest of the team, so focusing on the behavior rather than the person is generally a satisfactory middle ground to begin positive conversations. Suggesting improvements to the process that can structure the conversation or changing the format for attendee contribution from verbal to written ones such as interactive chat or asking attendees to use iMeet’s Evernote collaboration feature are just two ways you can diffuse an overbearing attendee.
Also, use common sense, common courtesy and common meeting ground rules as a neutral “judge”—some of these would include “only one person talks at a time,” “all viewpoints are valid,” and “meetings start and end on time unless all attendees agree otherwise.
Happy Chinese New Year from Kuala Lumpur, Malaysia! Last night Will and I welcomed the auspicious year of the dragon in the heart of Kuala Lumpur surrounded by old friends, good food and new traditions.
My First Ang Pow! The Traditional Chinese New Year Red Envelope
As we look forward to a prosperous 2012, we want to set our fellow teleworkers (and teleworker wannabes) up for a successful year of mobile working.
Forget the official title.
Even if you work in the office, odds are you’ve joined a call on the way home, logged in to your computer at the airport or maybe even worked from home one afternoon. As the workforce becomes more mobile and the “office” becomes less defined, very few workers will be confined to the traditional office environment and most will require a crash course in remote working.
Gear up for a year of successful working-on-the-go with my top 10 teleworking articles from PGi.
Cora the Digital Nomad’s Top 10 Teleworking Articles for the Mobile Workforce
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