Latest in Communication and Collaboration from the Meeting Experts | PGi
Blakely Thomas-Aguilar

3 Simple Ways to Cut Business Travel Costs

With rising prices all across the travel industry ($4/gallon, anyone?), businesses everywhere are searching for ways to reduce their travel budgets without risking their bottom line. Here are three simple (and relatively painless) ways to cut business travel costs without damaging your business or employee morale.

1. Cross-train your employees.

The average two-person field sales team (sales rep + specialist) costs companies approximately $138,000 every year in local travel alone. Instead of sending multiple employees to the same meeting, cut your costs in half by cross-training a single employee in related specialties, such as sales and pre-sales or consultant and account rep.

For internal departments, like marketing, finance and human resources, limit the number of people who travel locally or nationally for conventions, press events or training. Instead, designate a spokesperson for each department to attend events and then train the department upon return.

2. Give employees a per diem, and let them make the choices.

Car service, high-end hotels, expensive nonstop flights and four-star restaurants might have been the standard during the dotcom bubble, but for businesses in a modern-day financial crunch, these luxuries are breaking the bank. Create a new rule book for your traveling employees: “Here’s how much you have. You choose how to spend it.”

By giving your employees a hard expense cap, you pay only what the budget can afford. Employees choose whether they want to A) splurge on a nonstop flight and pay out of pocket for the rest; or B) opt for less expensive flights, hotels, meals and transportation to stay within the company’s allotted budget. Just make sure your legal department is on board before implementing this or any other corporate travel policy.

3. Harness virtual technologies. Read the rest of this entry »

 
Joshua Erwin

6 Interview Questions for Your Next Video Interview

imeet for hrIf you think about it, a good job interview is an exercise in psychology. Both parties have goals in mind: one is looking to put their best professional and personal foot forward while the other is looking to ensure an excellent working and cultural fit within an established team or organization. In an ideal interview, both parties are well-researched and well-prepared, and the interviewer in particular is constantly evaluating not only what a candidate is saying but how they’re saying it, factoring in non-verbal cues to get a more complete picture of a prospective employee.

But what about video interviews? Interviewing on video through a solution like iMeet® affords recruiters unprecedented clarity into a remote candidate, providing all of the same insights into body language that an in-person interview does. With that in mind, interviewers are free to ask the same kinds of thought-provoking, intense and sometimes even uncomfortable questions they’d use in an in-person interview while still being able to see how it affects their candidate.

Try some of these questions in your next video interview and keep a close eye on how your candidate reacts.

1) What are some things you’re not good at?
A candidate comes into an interview prepared to tell you all of the things they do amazingly well. It can take a little persistence to get a legitimate answer to this question (and not “I just work too hard”), but it can give you great insights into a candidate’s thought process and professional demeanor.

2) What do you consider to be the most significant accomplishment in your career thus far?
A question such as this one, where a candidate has to discuss themselves specifically rather than in generalities, can be a powerful indicator of both confidence and professional achievement. It’s also an easy question to follow up, opening doors to their work ethic, work style and how well they work with or manage others.

Read the rest of this entry »

 
Trisha Zimmerman

Don’t Treat Your Job Applicants Like Livestock: Let iMeet Do Your Herding

In a still sluggish economy, recruiters have the luxury of receiving many applications for the same job posting. That’s the good and the bad news.

Recently, one of my neighbors described her job interview with another company by saying she and all the applicants were brought in to the interview like a herd of cattle. By the way she described the experience, I don’t think she cared if she got the job or not. Companies may have the upper hand when hiring, but that’s no reason to leave your applicants with a poor impression.

With a record number of candidates submitting interest in positions, time is more essential than ever. So how do you conduct a group interview without losing that personal feel? PGi’s recruiters say they can’t do it without iMeet.

Not only does iMeet accelerate the interview process, it allows recruiters to see how people interact in a group setting.

“When you use iMeet for round table interviews, you get to see how they interact in a group setting,” said Leslie Nail, PGi Recruiter. “You see nuggets that you may have missed on paper. Someone with a stellar resume may lack essential people skills. Or, someone without a great resume may shine on iMeet because more of who they really are comes through.”

If you’re conducting a group discussion, seven to eight candidates on iMeet can give you good group interaction without being overwhelming. However, if you’re just sharing information without expecting a lot of feedback, Leslie recommends using iMeet for up to 15 candidates at a time.

With iMeet, recruiters not only save time and money, applicants also get an opportunity to represent themselves beyond paper. The next time you’re doing volume recruiting, don’t treat your applicants like livestock. Try iMeet for your interviews and show them you’re a company headed toward greener pastures.

Read our Vaco case study to find out how one recruiting firm utilized iMeet video conferencing, to realize a five-time increase in recruiter productivity.

 

 
Trisha Zimmerman

Recruiting Hassle #1: Are Your Job Applicants Engaged? Let iMeet Decide

Having recently interviewed candidates for an open position, I can honestly say it was the least enjoyable part of my job. The time it took to find the right person was unlike anything I had ever experienced. How do recruiters do it? I asked four of PGi’s Human Resources professionals this question, and their answer was simple: iMeet.

Of course I use iMeet for almost all my meetings, but isn’t this one of those times when face-to-face trumps even the most personal online setting? Of the four recruiters I interviewed, their answer was unanimous: They couldn’t recruit without iMeet. And, here’s why: Meeting with job applicants via iMeet allows recruiters in any industry to see how engaged they are in the position. Our HR Team all agreed that iMeet allows them to see past a person’s resume and gauge enthusiasm, but how they introduced iMeet to candidates depended on the position for which they were hiring.

Kacy Cross, a recruiter for Client Services positions, likes to provide applicants with some basic instructions. They sound something like this: “Go into iMeet early, play around with it, and feel free to complete your bio.” Candidates who upload a photo or avatar and write a short bio show they are much more engaged in the position than those who arrive with a blank profile.

Leslie Nail, who recruits for many technical positions, has a different approach. She likes to provide as little instruction as possible. iMeet is so simple even for first-time users that she expects her candidates to have the technical curiosity to automatically take iMeet for a spin.

“Their preparation for iMeet shows how engaged they are in the position and PGi, and we use that as a barometer,” says Julie Johnson, PGi Recruiter.

I expected to hear about how iMeet saves time and money, but I wasn’t prepared for this unparalleled experience that iMeet provides the recruiting process – and neither are some of the candidates. As one former applicant put it, “Using the iMeet software was a unique and more interesting way to speak with each other for the first time.”

No matter your company or industry, if you’re recruiting for a job, iMeet can help you weed out those less enthusiastic candidates. HR professionals can learn more about trends in talent acquisition with this white paper. For additional discussion about how HR professionals are leveraging online meeting technology, please join this discussion about employee benefits enrollment.

What HR processes have you down? Share them with us here and see how we can help.

 
Joshua Erwin

Three Ways Video Conferencing Reduces Costs for Recruiters

interviewIn today’s world, searching for a job or a qualified applicant to fill that job is an almost entirely digital affair. Powerful networking sites like LinkedIn allow recruiters to quickly identify, filter and contact top talent. Social networking sites like Twitter and Facebook give job seekers unprecedented access to companies and their employees. And easy-to-use video conferencing solutions have shrunk the globe, letting recruiters and job applicants alike ignore geographical boundaries and instead focus on finding the right fit for the position, regardless of location.

I am fortunate enough to have a very intimate knowledge of the power of video conferencing for recruiters; I myself was interviewed several times over iMeet before I ever met any of my now-coworkers in person. Since I’ve already given a personal account of the power of video for interviews, let’s instead take a more practical look at three ways video conferencing can reduce costs for HR recruiters.

1) Qualify Applicants More Quickly
For HR departments, like any department, time is money – the longer you spend pursuing any single candidate, the more money your company has ultimately invested in them, regardless of whether they pan out or not. The power of video is that your applicants can’t hide; every disinterested look, every passionate answer and every confused moment is in plain sight, just as if you were sitting at a desk across from them. Remember, up to 93% of communication is nonverbal. By using video conferencing, recruiters can more quickly and accurately qualify applicants or politely send them on their way.

2) Lower Travel Expenses Read the rest of this entry »

 

How Video Technology Boosts the ROI of Human Resources Management

Top-level HR executives wrestle with how to get the most out of their talent, but most organizations face major hurdles in making this happen. Almost 90% of CEOs would invest more in HR if they saw a significant ROI. If they don’t, two-thirds plan to develop leadership talent and pipeline themselves. (Source: SHRM-Atlanta)

Joseph Petrowski, CEO of Cumberland Farms Gulf Group, put the talent crisis into perspective this past June, when he spoke at the 2012 Human Capital Leadership Forum in Boston. Petrowski stressed to the audience:

[HR] is a pure talent business. We got Bloomberg and Reuters machines, we have access to information. It really all comes down to intelligence. That’s why HR’s important. I can’t emphasize enough that I think that HR is the most important function in a company. Who’s on top today won’t be on top tomorrow. The difference of that [sic] is people. The difference of that [sic] is corporate culture. At the center of that is the HR function.” (Argyle Journal)

 

But do you know how to attract, on-board, and retain the best talent? Research shows that those who do gain nearly 82% greater profit than their competitors. (Source: HVS, “Why Do You Need Talent Assessment?”)

Here are four cutting edge secrets of the winning HR executive to these common challenges: Read the rest of this entry »

 
Lea Green

Successful job interviews: 7 essentials for the most important meeting of your life

Job interviews are one of the most important professional meetings you’ll have in your career. They’re your chance to lay the foundation, to make first impressions and to win the job and enjoy future success within the organization. Here are some ways to prepare yourself for your time in the spotlight:

  1. Visualize your success.
    The key to any positive performance is to picture your success in advance. Before you pick out your suit or shine your shoes, write down questions you expect to be asked and take a few minutes to consider affirming responses that factor in both your strengths and your shortcomings. Reflect on how these characteristics are positive qualities that make you the perfect fit for the job and the company. Self-honesty allows you to be objective about who you are and sets the stage for confidently selling yourself during the interview. Next, jot down some keywords on a file card and then practice your responses aloud in front of a mirror. As you do, visualize yourself winning the interviewer’s confidence—and the job.
  2. Dress accordingly.
    You’ve likely read all the fashion rules (which vary slightly, depending on the industry), but you can’t go wrong if you dress to impress. Pick an outfit for your interview that’s more upscale than what you expect to wear once you’ve landed the job. If the business trends toward casual attire, don’t wear Armani; what you wear to the interview should reinforce that you’re a good fit for the job. However, whatever you choose should be clean, pressed and flattering. Needless to say, your grooming should be impeccable—including your nails and hair. And whether your interview is in person, on video or even over the phone, be sure to dress the part. You’ll feel more confident when you and your interviewer first meet—and confidence is very appealing.
  3. Have your résumé updated and on hand.
    It’s important to have your professional story—polished, organized and well-rehearsed—at your fingertips. Whether you bring a few printouts on high-quality paper, carry in a design portfolio or refer the interviewer to your website and blog, make sure your choices reflect your achievements and capabilities. For senior level positions, determine ahead of time if a customized PowerPoint is an appropriate choice. Whatever method you choose should clearly reinforce that you are the right candidate for the job and that your skills and achievements will advance the company’s business goals. If you are in iMeet, providing direct access to your LinkedIn profile allows you to seamlessly integrate your portfolio and samples as part of the conversation.
  4. Avoid business jargon and stereotypes.
    The need for clear communication—for presenting ourselves clearly and authentically within professional settings and situations—cannot be over emphasized. Don’t try to affect a lofty vocabulary that exceeds the circumstance or your skills. Be natural, comfortable and aware of your audience’s professional expectations. With Millennials now populating the workforce in substantial numbers, you may find yourself face-to-face with an interviewer wearing a hoodie and sandals rather than a suit and loafers. Don’t assume that—because your interviewer is a generation younger than you or sports sleeve tattoos—that they lack professional judgment. New perspectives on collaboration and leadership are transforming corporate environments, and this includes shelving clichéd jargon during business conversations and—in many workplaces—ditching the monkey suit. Read the rest of this entry »
 

Confessions of an HR video junkie: how recruiters can increase profit

This article was written by Kim Pettibone, Director of Talent Management, PGi Human Resources 

Recruiters—who make their money based on their ability to convince a company that they bring a unique level of service and the best candidates to an employer—know they have to prove their chops.  Let’s face it, top talent, even in today’s market, has their choice of opportunities. Employers watching their bottom line have become more assertive in their negotiations with executive recruiters so profit margins have now become razor thin. But now, with video conferencing technology, recruiters can increase profit while maintaining vital communications with potential candidates and even improve their work-life balance and their company’s bottom line.

Connecting in the new network
As a human resources manager with an international company, I meet with recruiters on a regular basis and consistently hear that they differentiate themselves from their competitors through their pre-screen methodology by personally meeting with every candidate they put in front of a hiring manager. This means a lot of old school “road warrior” travel and a drain on the profit for both the candidate and the hiring manager not fortunate enough to be geographically located in the same place.

In today’s overwhelming response to job postings, people rely on their networks, their friends’ networks, and their friends’ friends’ networks. That’s a lot of people to “personally” meet. When you are in the business of selling top talent, you spend a lot of effort and time weeding out tunderqualified candidates. This means more work for recruiters while financial and time pressures escalate.

The question then becomes: how do we connect with candidates, meet the ones who look good on paper, honor our commitment to personally meet with each candidate while still keeping money in our pockets?  The answer is quite simple: video conferencing tools like iMeet that allow personal interaction while saving thousands of dollars in travel budgets, wear and tear on both the personal lives of candidates and recruiters alike, and supports a healthier work-life balance.

Reflecting back on my almost 16 years with PGi, I am amazed at how I conducted business without our tools. Recruiters spend their days in meetings—meetings that can transform business through talent—and when the stakes are high, these meetings are crucial conversations.  If you sit in meetings all day long with people across the country or the globe while you hunt for that next great candidate and future employee, it is vital to have the tools that make the process easy, efficient, effective, and personal. Read the rest of this entry »

 

Randy Ross and Team Enthusiasm: Drive Performance with Positive Employee Engagement

There are many good companies in this world, companies that produce positive results for stockholders and innovative goods and services to meet marketplace demands. In our struggling global economy, most companies are just trying to get through the day on the positive side of the revenue line. Unfortunately, many companies are disregarding the most obvious component of a successful business – its people.

Randy Ross

According to over 40 Gallup polls, 75% of the American workforce is either disillusioned or disengaged from their current work situation. And while attrition levels are relatively low thanks to today’s depressed job market, most companies do not hold the hearts of their people. When the market eventually turns and companies need to ratchet up supply to meet demand, your company’s best talent may choose to walk out the door because you failed to develop the most important aspect of a successful organization: employee engagement.

Next Tuesday, October 25th, PGi and my company, Enthusiam Inc., will help organizations across the world learn how to successfully Drive Performance through Positive Employee Engagement. I have spent my entire career helping companies develop and invest in their most valuable resource: their employees. We’ve proven again and again that the difference between a “good” company and a “great” company is fostering employee engagement beyond corporate programs, time off and potlucks. Read the rest of this entry »